Southwest Airlines and Kevin Smith

I think that Southwest airlines handled this situation very poorly. When someone is too large to fit into a seat there could definietly be a different, and more accomidating way to approach someone in this type of ordeal.  Although Mr. Smith did claim to have bought two seats just because they were cheap and be comfortable, this means that he knew earlier he might be required to in order to fly.  In the incident where he was pushed to the next available flight, the airline was at fault because they should have been responsible enough to recognize Mr. Smith's situation, and therefore should have never recommended him to take the standby, which had just one seat available.  Mr. Smith had seen to be very happy with Southwest before the inncident, and it could have been very good business for them considering he had bought somewhere near like 10 tickets for his friends in the past week.  Southwest aparently has not appoligized to Kevin, so he says as of Monday, so this is definitely this the first step they need to take in order to change this mess.  The next thing they should do is definitely start teaching their employees most customer service training, and enable a new policy with the wieght restictions.  Possibly make it mandatory to state your weight before you can buy a ticket, so then you are informed ahead of time that double seats may be required if you are large.  Once these rules and training has gone into effect it is important to let the media know about the progress.  Kevin Smith should be given some free tickets definitelty too.  People are going to be listening to how the airline will apologize to him before the really start to make judgements about buying from them anymore.